Expand your small business knowledge with these short videos on popular business topics.
Knowing the difference between the client journey and the client experience is a powerful advantage in serving your clients in a more connected and profound way. If you want incredibly happy clients who refer and want to keep coming back, start here!
In the video Joey Thomas explores the difference between customer service and customer experience. While customer service is important for satisfaction, providing an exceptional client experience has a greater impact on long-term loyalty and referrals.
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