Customer Service Vs. Client Experience | Small Business Advice

Release Date:
June 16, 2023

In the video Joey Thomas, an entrepreneur and small business educator at 17hats, explores the difference between customer service and customer experience. While customer service is important for satisfaction, providing an exceptional client experience has a greater impact on long-term loyalty and referrals. Joey uses examples from a makeup artist's small business to illustrate the disparities. He emphasizes the significance of going beyond customer service by incorporating personalized touches, effective communication, surprise gifts, and post-service follow-ups. By creating a remarkable client experience, businesses can stand out in a competitive market and transform satisfied clients into enthusiastic advocates. Discover the distinction between customer service and client experience and learn how to enhance your clients' journey. Don't forget to like this video, subscribe to the 17hats channel, and enable notifications for more valuable content. #CustomerService #ClientExperience #SmallBusinessTips #BusinessDifferentiation #CustomerSatisfaction #17hats