In small business, follow up and follow through are essential to building strong relationships with your customers and ensuring that you meet their needs. Following up with customers shows that you care about their satisfaction and are committed to delivering a high level of service. Meanwhile, following through on your promises helps to build trust and credibility, which is crucial for retaining customers over the long term. In this video, we'll explore the importance of follow up and follow through in small business and share some tips for making it a part of your daily routine. Watch now to learn why follow up and follow through are so important in small business and how to make them a priority in your operations.